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FREQUENTLY ASKED QUESTIONS
This page contains answers to common
questions regarding TOURS & HANDLING, along
with some tips that we have found useful,
and are presented here as questions
1. How do I make a Booking?
Choose any of our
products & services that you like, complete
the online form or send us an email
regarding your enquiry. Confirmation will be
sent to you in a short period of time.
Maximum details are required in order to
eliminate correspondence time such as:
number of persons/participants, flight
details, fax number, and or additional
request/s (if any). As soon as we get
confirmation from the hotel/resort with
booking number & code, we will forward the
copy of the fax to you via email attachment.
Please keep in mind that when you are
contacting us, you are connected to a real
person/human, not a machine or an auto-
responsive email system
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2. What is the payment method? Do I pay the Hotel Or You?
For the holiday
packages, last minute hotel deals, diving,
tours and transfers that you book through
our Tour Division, you do not pay the hotel
but you pay us (Rinjani Explorer - Tour
Division), excluding any additional personal
expenses you may incur, i.e: meals,
alcoholic or non alcoholic beverages, Spa
treatments, or anything which is not
mentioned in the program, the hotel or third
party agencies will charge you separately.
You can pay us upon your arrival Or when you
meet with our guide in the airport or
harbor. Payment must be made by cash, as we
do not currently accept payment using credit
cards. For additional personal expenses
during your stay, most hotels accept major
credit cards (VISA, MasterCard or AMEX) with
3-5% additional charges.
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3. Why are the rates not shown in your website?
Rinjani Explorer does not show the prices on
the website, because the price may
fluctuateand change, depending on the
bargaining result and the kind of service
required
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4. Who will pick us up upon arrival?
If you book any of our
tour packages, pick up and transfer services
from the airport or harbour are
automatically included.
Each tour package is
escorted by your choice of an English or an
Indonesian Speaking Guide.
Upon request, we also can provide Italian,
Dutch, or French Speaking Guide
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5. Where I can find your local contact number in case of urgent assistance?
Our Office is in
Semablun Lawang Village, which is very well
known in Lombok. You can use taxi or Public
Transportation to the Rinjani Explorer
Office.
Additionally, you can
contact Am on the hotline number:
+62 81 339 609 205 (Mobile).
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6. When does the peak holiday season start? Are there any additional surcharges?
The peak holiday season
in major tourist destinations all over
Indonesia are: July 10th - September 10th
(School Holidays), and December 15th -
January 15th (Christmas & New Year).
Additional surcharges of US $
15-25/room/night may apply on major 3-5 star
hotels.
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7. When is the best time to Trek Mount Rinjani?
The best months for
trekking Rinjani are April, May, June and
July, because all of the trees and savannah
grassland are still green. The months of
August, September and October are dry and
dusty. August is the busiest month for
Rinjani National Park. It is very crowded
because many students from all over
Indonesia come to trek and perform
ceremonies close to Indonesian Independent
day in Rinjani national park.
The peak tourist season
for trekking Rinjani is July, August and
September.
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8. When is The Rinjani National Park closed for trekking activities? Why does the national park close?
The Rinjani
National Park is closed for any trekking
activity In November, December, January,
February & March, because this is the rainy
season. The track becomes slippery and is
potentially dangerous for trekkers. Also
the views are often obscured because of
cloudy and rainy weather.
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